Delivery - Fee is $15.00 (Free on orders over $250)
Sunshine Coast: Tuesday and Thursday
Imbil & Surrounds: Daily
Pick up in Store
Mary Valley Traders – 93 Yabba Creek Road Imbil
Mon – Friday 8:00 – 5:00 pm
Saturday 8:00 – 12:30 pm
Sunday 9:00 – 12:30 pm
Package under 5kg will be delivered by Australia Post to any address in Australia.
Bulk and Special deliveries include all orders that are;
Delivery and pricing arrangements can be made for bulk / special orders to be delivered via our preferred courier to one or multiple addresses – our customer service team will be happy to discuss options on 07 5484 5178 or firstname.lastname@example.org
Online orders will not be processed until delivery arrangements have been finalized and you have approved the cost which will be included on your invoice for payment.
Deliveries Returned to Us
Occasionally a parcel will be returned to us
Parcels are unable to be redirected when they are in transit and will need to be returned to us before being sent to the new/correct address. We will inform you via email within one week of the parcel being returned to us.
An applicable redelivery fee will be passed on to you to facilitate the delivery of the parcel to the same or alternative address
Orders returned to us for any of the reason above cannot be cancelled or refunded
RETURNS, CANCELLATIONS & REFUNDS
If you have any queries or concerns with the delivery of your order or products received, please call our customer service team on 07 5484 5178 or email email@example.com. You will be provided with a Return Authorization number when your request has been accessed and the process to return your item to Ruralshop.
If you wish to return the product you have purchased online, Rural Shop is happy to exchange the items or provide you with a credit note, provided the product is returned to us in its original Condition – with its original packaging and in a saleable condition.
In the event that your product arrives damaged or faulty, wrongly described or different from sample shown, we will happily replace, exchange or issue a credit depending on the extent of the damage